This Service Charter outlines our commitment to researchers, students, and stakeholders. It defines the services we offer, the standards you can expect, and our dedication to timely, transparent, and efficient ethical review processes.
| S/No | Service | Requirements to Obtain Service | Cost of Service (if any) | Timeline |
|---|---|---|---|---|
| 1 | General Enquiries | Clear request with full details | No Payment | Verbal: 1 day; Email: 2 days |
| 2 | Submission of Research Proposal | Complete application form, proposal, consent forms, CVs, proof of payment | As per fee schedule | Open |
| 3 | Administrative Screening | Complete documents | No Payment | Within 1 day |
| 4 | Full Committee Review | Complete application and payment | As per fee schedule | Within 30 days |
| 5 | Expedited Review | Minimal risk, written request, payment | As per fee schedule | Within 14 days |
| 6 | Communication of Outcomes | Completed review | No Payment | Within 5 days |
| 7 | Amendments Review | Revised proposal, cover letter | No Payment | Within 30 days |
| 8 | Annual Review | Annual report, renewal docs | As applicable | Within 12 months |
| 9 | Final Report | Final report | No Payment | End of the study period |
| 10 | Protocol Deviations | Written report | No Payment | Within 30 days |
| 11 | Sample Shipment Approval | Complete application | No Payment | Within 30 days |
| 12 | Animal Studies Review | Protocol, approvals, CVs | As per fee schedule | Within 30 days |
| 13 | Clearance Letter | Approved proposal | No Payment | Within 1 day |
| 14 | Complaints Handling | Formal complaint | No Payment | Within 30 days |
Submit complete documents, adhere to protocols, and comply with ethical standards.
We expect researchers to:
Transparency, accountability, confidentiality, and protection of research participants.
We are committed to:
Get the complete Service Charter document in PDF format for reference and printing.
Download Service Charter (PDF)We value your feedback and are committed to addressing any concerns promptly.
Contact: ISERC Secretariat
Tom Mboya University
Email: serc@tmu.ac.ke
Phone: +254 722 123 456
"Excellence, Integrity, and Accountability in Ethical Research Review."
For any inquiries regarding our services, please reach out to the secretariat:
Email: serc@tmu.ac.ke
Phone: +254 722 123 456
Location: Main Campus, Homa Bay
